Shipping policy

Shipping Locations

We currently ship within Canada and the United States.

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• Free shipping on orders over $79 CAD
• Orders under $79 CAD are charged a flat shipping fee of $12 CAD

• Free shipping on orders over $79 USD
• Orders under $79 USD are charged a flat shipping fee of $12 USD

Shipping fees are calculated and shown at checkout.

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Orders are processed within 1–3 business days after payment confirmation.

Please note that processing time does not include shipping time.

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Estimated delivery times:

• 3–9 business days

• 3–14 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or peak periods.

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Once your order has been shipped, you will receive a confirmation email with tracking information.

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Please ensure that all shipping information is entered correctly at checkout.

We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

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While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier.

If your package appears lost, please contact us and we will assist in opening a claim with the carrier.

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Thank you for your understanding and support 🤍

If you have any questions regarding shipping, feel free to contact us at
info@petithollow.ca